Frequently Asked Questions
Quick answers to common questions about MedTWIN.
General
What is MedTWIN?
MedTWIN is a medical research platform that helps researchers go from raw clinical data to publication-ready manuscripts with full provenance tracking. Every statistic is verified and traceable.
How is MedTWIN different from other tools?
Unlike ChatGPT or general AI tools, MedTWIN:
- Never hallucinates statistics—every number comes from your actual data
- Tracks provenance—click any statistic to see its source
- Ensures reproducibility—re-run any analysis identically
- Is HIPAA compliant—designed for healthcare data
Who uses MedTWIN?
- Medical researchers
- Clinical trial statisticians
- Academic institutions
- Healthcare organizations
Pricing
Is there a free plan?
Yes! The Starter plan is free forever and includes:
- 100 Usage Coins per month
- 1 active project
- Up to 500 patient records
- Basic statistical analysis
What are Usage Coins?
Usage Coins measure AI compute usage:
| Operation | Cost |
|---|---|
| Statistical analysis | 5-20 coins |
| Draft generation | 10-30 coins |
| Literature search | 2-5 coins |
| AI chat message | 1-3 coins |
Do you offer academic discounts?
Yes:
- 30% off for verified academic institutions
- 50% off for registered non-profit research organizations
Contact academic@medtwin.ai.
Security
Is MedTWIN HIPAA compliant?
Yes. We implement administrative, physical, and technical safeguards required by HIPAA. We offer Business Associate Agreements (BAAs) for Professional and Enterprise customers.
How is my data protected?
- Encrypted at rest (AES-256) and in transit (TLS 1.3)
- Isolated per organization
- Audited with complete access logs
- Backed up automatically
Can I export my data?
Yes, export all your data anytime in standard formats (CSV, Excel, JSON). No lock-in.
Features
What statistical analyses are supported?
- Descriptive statistics
- t-tests, chi-square
- Logistic regression
- Linear regression
- Cox regression
- Survival analysis (Kaplan-Meier)
- Propensity matching
What file formats can I upload?
- CSV files
- Excel (.xlsx, .xls)
- REDCap exports
SPSS and SAS coming soon.
Can I collaborate with my team?
Yes! All paid plans include unlimited team members. Features include:
- Real-time collaboration
- Role-based permissions
- Comments and mentions
- Version history
Technical
Is there an API?
Yes. Full REST API with SDKs for Python and JavaScript. See API Documentation.
What browsers are supported?
- Chrome (recommended)
- Firefox
- Safari
- Edge
Is there a mobile app?
Not yet, but the web app is responsive and works on tablets.
Support
How do I get help?
- Documentation: You're reading it!
- Email: support@medtwin.ai
- Priority support: For Professional/Enterprise plans
What's your response time?
- Starter: Community support, no SLA
- Professional: 24-hour response
- Enterprise: 4-hour response, dedicated support
How do I report a bug?
Email support@medtwin.ai with:
- Steps to reproduce
- Expected vs. actual behavior
- Screenshots (if helpful)
- Browser/OS information
Still Have Questions?
Contact us at hello@medtwin.ai or visit our Contact page.